Refund & Cancellation Policy

Last updated: August 4, 2026

1. Overview

This policy explains when you can cancel, when you are entitled to a refund, and how to request one. It applies to all services purchased from LE Systems LLC and forms part of our Terms of Service.

We provide custom professional services, not physical products. There is nothing to return or ship back. Refunds are therefore based on how much work has already been performed at the point of cancellation.

All refunds are issued in United States Dollars (USD), to the original payment method used for the purchase.

2. Before Work Begins — Full Refund

If you cancel before we have started work on your project, you receive a 100% refund of everything you have paid, with no questions asked and no deduction.

In practice this means any time before the start date confirmed in your quote. Just email us and we will process the refund.

3. After Work Begins — Pro-Rata Refund

Once work has started, you may still cancel at any time. In that case you are refunded everything you have paid, less the value of the work already completed up to the date we receive your cancellation.

• We provide a written breakdown of the work completed and the amount retained.
• You receive the work produced up to that point.
• If the work completed is worth less than what you have paid, the difference is refunded to you.
• If the work completed is worth more than what you have paid, no further amount is charged to you.

4. After Delivery — 14-Day Satisfaction Guarantee

We want you to be satisfied with what we build. If, within 14 days of delivery, the delivered system does not substantially do what was agreed in your approved quote:

• Tell us what is wrong, and we will fix it free of charge. This is always our first step.
• If we are unable to make it work as specified, you receive a full refund of the amount paid for that part of the project.

Beyond 14 days from delivery, project fees are non-refundable, but your 30-day post-launch warranty still applies — any defect that stops the system working as specified is corrected free of charge, as described in our Terms of Service.

5. Monthly Maintenance Plans

• Monthly plans can be cancelled at any time, with no cancellation fee and no notice period.
• Cancellation takes effect at the end of the current paid month, and you keep full access to the service until then.
• You will not be billed again after cancelling.
• Part-months are not refunded, since the service was available to you throughout that month. The one exception is a billing error — see section 6.
• You can cancel online, yourself, in the same way you signed up — every receipt we send contains a self-service link that cancels the plan immediately. You can also just email us. No phone call, no form and no explanation is required, and we will never ask you to justify the decision or sit through a retention offer.

6. Billing Errors — Always Refunded in Full

If you are charged in error — a duplicate charge, a charge after cancellation, or an incorrect amount — we refund it in full as soon as we confirm the error, normally within 2 business days. This applies regardless of any other time limit in this policy.

7. What Is Not Refundable

• Work that has already been completed and delivered in line with the approved quote.
• Changes of mind more than 14 days after delivery.
• Third-party costs we have already paid on your behalf and cannot recover, such as software licences, domains or hosting purchased for your project. These are always identified in your quote before purchase.
• Projects that cannot be completed because required information, materials or access were not provided by you, after we have asked and given a reasonable opportunity to supply them.

8. How to Request a Refund or Cancel

Send an email to info@lesystemsllc.com including:

• Your name and the business name on the order.
• The invoice or receipt number, or the date and amount of the payment.
• Whether you are cancelling, requesting a refund, or both.
• A brief note on what happened, if something went wrong — this helps us fix it.

No specific form and no phone call are needed. An email is enough.

9. How Long Refunds Take

• Acknowledgement: within one business day of your request.
• Decision: within 3 business days.
• Refund issued: within 5 business days of approval.
• Money back on your card: typically 5 to 10 business days after we issue it, depending on your bank or card issuer.

Refunds are processed through Stripe and returned to the original payment method. We cannot refund to a different card or account.

10. Disputes — Please Talk to Us First

If you are unhappy with anything, please contact us before opening a dispute or chargeback with your bank. We aim to answer every message within one business day and we would much rather fix the problem directly and quickly.

If we cannot reach a resolution together, you retain every right you have under applicable law, including the right to raise the matter with your card issuer.

11. Changes to This Policy

We may update this policy from time to time. The version published at the time of your purchase is the version that applies to that purchase. The date at the top of this page shows when it was last updated.

12. Contact Us

• Email: info@lesystemsllc.com
• Mail: LE Systems LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States
• Availability: Monday-Friday, 9:00 AM - 6:00 PM (MST)
• Response time: we aim to reply within one business day